In this policy, we set out a summary of how Ultravelle manages your personal information.
Collection
The core functions of our business (ie. the primary purposes for which we collect personal information) are to facilitate the booking and marketing of our various travel products. We will not collect personal information unless it is necessary for one or more of these functions or a related activity.
We may also collect information about you in order for you to register as a member, complete a travel profile, participate in a survey or promotion, ask a question or initiate a transaction on our website, over the phone, a mobile application or through a franchised agent.
As far as it is reasonable or practicable, we will collect your personal information directly from you. If it is not reasonable or practicable and personal information is collected from someone else (e.g. another person booking on your behalf), we will take reasonable steps to ensure that you are made aware of the collection of your personal information, unless specific exemptions apply. Sensitive information will only be collected with your consent, unless specific legislative exemptions app.
Information about other travellers
If you provide us with information about other people travelling with you (for example, family members), you should make them aware of this Privacy Policy and any privacy collection notices we provide you.
Use and Disclosure
Our general rule is that we will not use or disclose your personal information other than for the purpose stated at the time of collection. If another use is proposed, we will seek your further consent unless that other purpose is related to the original purpose of collection (the "secondary purpose"). For example, you could reasonably expect us to use or disclose your personal information collected from your booking form for the secondary purpose of sending you information about your automatic entitlements to special offers, potential discounts as a past passenger and any special promotions that are on offer.
Whilst we retain various third parties to assist us in our marketing and promotional activities (eg. to administer our newsletter email service and to maintain an off-site database for information concerning our past passengers), we do not disclose your personal information to anyone else for their promotional use. Similarly, we are not in the practice of purchasing mailing lists (whether post or email) from third parties for our promotional use.
Any promotional information that we send to you (by post or by email) will contain instructions for how you can easily opt out of receiving further notifications. We seek written assurances from parties to whom we may disclose personal information to ensure that they will treat that information in accordance with our privacy policy.
Data Quality
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up to date and relevant, having regard to the purpose for which the information is proposed to be used. We encourage you to contact us if you believe personal information we hold about you is incorrect or incomplete in some way.
Data Security
We take reasonable steps to protect the personal information we hold from misuse and loss, and from unauthorised access, modification or disclosure in accordance with industry standards. This includes physical security for our office and electronic security (such as password access, encryption and firewalls) for our office network servers and electronic data transfers. All credit card details are transmitted using encryption processes.
Access and Correction
Generally, we will give you access to the personal information we have collected about you and we may correct it at your request. If we do not grant your request for access to or for a correction of personal information we have collected about you, we will provide you with a written explanation of the reasons for our decision.
Embedded Content
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Cookies
Ultravelle.com.au uses cookies to store information about visitors’ preferences and to record user-specific information on which pages the site visitor accesses or visits. They help personalise or customise the web page content based upon visitors’ browser type or other information the visitor sends via their browser.
If you’re not sure, you can disable cookies through your individual browser options.
Google Analytics
This service helps tracks website usage at ultravelle.com.au and provides information such as referring websites and user actions on the website. Google Analytics may capture your IP address, but no other personal information is captured by Google Analytics.
Mailchimp
This service is used for delivery of email updates and newsletters. We store your name and email address provided by you for purposes of delivering such communications. If you need more information, refer to Mailchimp’s privacy policy for further information.
Further Information about Privacy
By using this website, you give consent to our privacy policy and agree to its terms. Should we update, amend or make any changes to our privacy policy, they will be posted here. If you are in Australia and you would like further information about privacy generally, please contact the Office of the Australian Information Commissioner by calling 1300 363 992 or visit the Commissioner’s web site at www.privacy.gov.au